Personal Alert Victoria ( PAV ) is a personal monitoring service that responds to calls for assistance and is funded by the Victorian Government through the Department of Human Services. PAV enhances the confidence of frail older people and people with disabilities, who are isolated and vulnerable, to live independently in their own home with 24 hours a day contact available.
The objective of the Home and Community Care (HACC) Response Service is to act as the incident contact for Personal Alert Victoria (PAV) consumers who do not have family and other informal contacts who can respond to an incident. The HACC Response Service will provide a prompt home visit in order to provide personal support.
The target group for the HACC Response Service is as follows:
- PAV consumers - who do not have sufficient relatives or others to be their contacts for Personal Alert Victoria and who are not in receipt of a Commonwealth Community Aged Care Package.
- Consumers who are on the waiting list for a PAV alarm unit - who choose to pay a fee to receive an alarm unit while they are on the waiting list and who do not have sufficient contacts.
- Consumers who have a personal alarm unit provided through Mt Eliza Personal Alarm Call Service or Safety Link, via a HACC Linkages Package, and who do not have sufficient contacts.
- Veterans who have a PAV alarm - and who do not have sufficient contacts are eligible for the HACC Response Service. (If a veteran receives a Department of Veterans Affairs funded personal alarm unit they are not eligible for the HACC Response Service. The Department of Veterans Affairs may contract with the HACC Response Service provider to provide a response service on a fee for service basis.)
Who is eligible?
People in receipt of a Commonwealth Community Aged Care Package are not eligible to receive the HACC Response Service even if they have a PAV alarm. The funded agency providing the Commonwealth Community Aged Care Package may contract with the HACC Response Service provider to provide a response service on a fee for service basis.
How to register:
Consumers can only be registered with the relevant HACC Response Service provider and have the HACC Response Service listed as their incident contact on their PAV response plan through the PAV assessment process. The PAV provider can only contact a HACC Response Service provider regarding an incident when the consumer has the relevant HACC Response Service provider listed on their response plan and has been registered with the relevant HACC Response Service provider.
Services funded by HACC are only provided within the target group, subject to assessed and prioritised need. Eligibility does not confer entitlement to service provision. Eligibility means that the person is in the HACC Program’s target group and is eligible to be assessed and prioritised for service provision. Services may not be able to be provided due to other people being assessed as a higher priority and/or due to resources not being available.
Service Provided:
Assistance offered will vary according to individual needs but may include:
- personal care due to illness
- assistance to bed after a minor fall
- assistance with mobility problems (for example a wheelchair which is stuck)
- support and reassurance after a fright.
The service is available 24 hours a day, 365 days a year.
Use of the HACC Response Service may be ongoing or time limited.